Last Updated: 05 / 09 / 2023
Thank you for shopping at ConeKone ! We value your satisfaction and strive to provide you with high-quality products and services. However, we understand that there may be situations where you need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities when it comes to requesting a refund from us.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
a. Product Defect or Damage: If the product you received is defective, damaged, or not as described, you may be eligible for a refund. Please contact our customer support team within 14 days of receiving the product to initiate the refund process.
b. Order Cancellation: You may request a refund if you cancel your order before it has been shipped. However, please note that we strive to process orders quickly, so it is essential to contact us as soon as possible if you wish to cancel an order.
c. Non-Delivery: If your order has not been delivered within the estimated delivery time and no tracking information is available, you may be eligible for a refund. Please contact us to report non-delivery within 15 days of the expected delivery date.
2. Non-Refundable Items
Certain items are not eligible for refunds. These include:
a. Digital Products: All digital products, including downloadable software, e-books, and digital gift cards, are non-refundable once the download or activation process has begun.
b. Customized or Personalized Products: Products that have been customized or personalized according to your specifications are not eligible for refunds unless they are defective or damaged upon arrival.
3. Refund Process
To request a refund, please follow these steps:
a. Contact our Customer Support: Reach out to our customer support team via support@conekone.com and provide the following information:
- Your order number
- A detailed description of the issue
- Supporting documentation, such as photos, if applicable
b. Evaluation: We will review your refund request and may ask for additional information or evidence to process your request.
c. Refund Approval: If your request is approved, we will initiate the refund process. Refunds will be processed within 2-5 business days and will be issued using the original payment method.
4. Contact Information
If you have any questions or need assistance with your refund request, please contact our customer support team at support@conekone.com .
5. Changes to this Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes made will be posted on this page with a revised “Last Updated” date.
By shopping at ConeKone, you agree to abide by this refund policy and any updates or modifications that may occur.
